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FAQ

Answers to most common questions about products, orders, shipments, and payments.
Books
What types of photography books does Hemeria publish? Plus

Our books are first and foremost books by photographers who want to publish a monograph of their work. Each encounter is a new publishing adventure. We give priority to photographers whose work focuses on the defence of nature and wildlife, those who develop long-term documentary work - on conflicts, memory - but also photographers who have chosen to express themselves through artistic photography. Some also work in the field of fashion photography. As you will have realised, we are above all driven by personalities and the values they embody.

For all the books we publish, we pay particular attention to image processing and printing techniques, and to the choice of paper and embellishments. All our books are designed and produced using creative papers and exclusive colour reproduction technologies that exceed the standards and norms of the graphics industry.

How do I place an order with Hemeria? Plus

Find all the books available on the Books page here

Can I pre-order a book before it is available? Plus

It is indeed possible to pre-order certain books. It's even possible to help finance future projects with exclusive rewards (postcards, prints, workshop, trip, etc.). You can visit ourcrowdfunding platform here

Payment & Shipping
What payment methods are available? Plus

We accept payment by credit card, Visa, Mastercard, Amex.
We also accept Apple Pay and Google Pay, Paypal, bank transfers and payment by cheque (dispatch after transfert has been received).

How long will delivery take? Plus

Shipping
We dispatch books the same day for orders placed before 12 noon.

Delivery
Relais colis : 4 working days
Colissimo: 2-3 working days
Chronopost: 24 hours

Standard Delivery 3-4 days in the US/Canada, 7 days the rest of the world
Express Delivery : 2 days USA/Canada/Europe only

What is Hemeria's returns policy? Plus

You must have purchased the book 14 days ago or less (as evidenced by the invoice).

The book must be returned in its original packaging, in perfect condition, fit for resale and unused.

How can I contact Hemeria? Plus

You can contact us by pressing the black chat button at the bottom right of your screen. We'll get back to you as soon as possible!