Your Questions, Our Answers
For Arctic book, the standard delivery is free. Express delivery cost 11$.
For others book, the cost vary according to your location and book’s weight. You can have an estimate of the cost during checkout. Don’t hesitate to contact us if you need an estimation.
This price cover logistic costs, specific book packaging and insurance.
Standard delivery takes between 2 and 3 working days.
Please note that orders placed on Friday afternoon will only be processed on Monday, so the book will arrive Wednesday or Thursday.
We use USPS (Standard) or UPS (Express)
The books are given only if you sign the receipt.
The carrier may get in touch with you to arrange a new day of delivery.
Order and payment
We accept all major credit cards (Visa, Mastercard or American Express) and banking transfer.
Please note that if you choose the payment by transfer, we will only send the book after receiving it. Banking information is provided at the time of ordering.
Your payments are encrypted by SSL/HTTPS. Our payment solution is certified by the most stringent standard: PCI DSS level 1.
Please contact us as soon as possible.
Depending on the progress of the preparation of your order we may be able to modify it.
Depending on the progress of the preparation of your order we may be able to cancel it.
Please contact us immediately if you want to cancel your order.