Your Questions, Our Answers
Delivery
For Arctic book, the standard delivery is free. Express delivery cost 11$.
Standard Delivery is Free in the US. Express delivery cost 10$. In Europe, delivery may cost between 3 and 15€ for western countries and up to 30€ for others countries.
This price cover logistic costs, specific book packaging and insurance.
Standard delivery takes between 2 and 3 working days.
Please note that orders placed on Friday afternoon will only be processed on Monday, so the book will arrive Wednesday or Thursday.
We use USPS (Standard) or UPS (Express)
The books are given only if you sign the receipt.
The books are only given against signature, your book will be waiting for you at your post office. it can also be delivered the next day or the day after.
Order and payment
We accept payments by credit card (visa, mastercard or american express) as well as by bank transfer or check.
Please note that if you choose to pay by bank transfer or check, we will only send the book after receiving it. Banking information is provided at the time of ordering.
Your payments are encrypted by SSL/HTTPS. Our payment solution is certified by the most stringent standard: PCI DSS level 1.
Please contact us as soon as possible.
Depending on the progress of the preparation of your order we can modify it.
Depending on the progress of the preparation of your order we may be able to cancel it.
Please contact us immediately if you want to cancel your order.